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Box Office Policies

CHECK YOUR TICKETS

Check your tickets carefully for the correct date, time and seat location. Tickets by Proctors is not responsible for errors not reported within 24 hours of receipt.

Proctors Collaborative defaults to e-ticketing - review our Paperless Ticketing FAQ.

HEALTH & SAFETY

Proctors Collaborative is committed to providing healthy and safe facilities for audiences, performers, and staff. Based on CDC and state guidelines AT THE TIME OF PERFORMANCE, protocols may include mask enforcement, increased cleaning and ventilation/filtration enhancements, vaccination or negative test verification, and more. These are subject to change. Ticket holders who do not comply with venue policies will not be admitted.

Before attending, please check OUR CURRENT HEALTH & SAFETY PROTOCOLS.

EVERY PERSON, REGARDLESS OF AGE, MUST HAVE A TICKET

Each person REGARDLESS OF AGE must have a valid ticket to enter a performance. (NO EXCEPTIONS). A ticket is a revocable license valid only for the event and seat printed on it. Management may, without refund, revoke this license or refuse admission for unlawful sale, attempted resale, or for disorderly conduct.

NO REFUNDS OR EXCHANGES. ALL TICKET SALES ARE FINAL

Events, dates, times and prices are subject to change. No retroactive discounts will be permitted. Patrons who choose not to attend a performance, despite adverse weather conditions, will not be eligible for ticket refunds or credit.

Some exceptions apply for subscribers and qualifying donors.

TICKET PRICES ARE SUBJECT TO CHANGE AT ANY TIME

This is called dynamic or variable pricing. All patrons are responsible for the full ticket value at the time of sale or exchange. Any eligible discounts will be applied to the current ticket value.

A TICKET IS A LICENSE

In the interest of preserving affordable ticket prices for all patrons:

  • Proctors is not responsible for tickets purchased through unauthorized third parties.
  • We reserve the right to refuse to sell tickets to identified ticket brokers and scalpers.
  • We reserve the right to revoke any tickets sold to identified ticket brokers and scalpers through a full refund at face value. Anyone holding a revoked ticket will not be allowed in the theatre.

PERSONAL RESPONSIBILITY STATEMENT

Proctors prides itself on offering a diverse selection of arts entertainment. Not all productions may appeal to, or be appropriate for, every person or for all ages. Patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions.

SCHOOL OF THE PERFORMING ARTS CANCELLATION POLICY

Any cancellations or changes by an enrollee made more than two months prior to the first day of a School of the Performing Arts program (masterclasses, weekly classes, vacation camps, and summer camps) will be fully refunded. Any cancellation made between two and one month prior will receive a 50% refund. The School of the Performing Arts will not be able to grant refunds to cancellations made less than one month before the start of a program.

The School of the Performing Arts reserves the right to cancel a program no less than two weeks prior to its start if minimal enrollment is not achieved. In the event that the School of the Performing Arts cancels a program, families will be contacted and a full refund will be offered. The School of the Performing Arts also reserves the right to combine programs, change teachers, or extend the ages of the participants at its discretion.

LATECOMERS MIGHT NOT BE ADMITTED

LATECOMERS MAY NOT BE ADMITTED INTO THE THEATRE ONCE THE PERFORMANCE HAS BEGUN, OR MAY NOT BE SEATED AT ALL. At the request of the show’s producers, latecomers may be seated at a suitable break in the performance, in the rear of the theatre, or at intermission.

GIFT CERTIFICATES

Gift Certificates are redeemable in person at the Box Office, over the phone and online. Gift certificates are not redeemable at Apostrophe cafe, at our concessions and bars, or at the Gift Shop.

SERVICES FOR THE DISABLED

To best assist patrons with special needs (wheelchairs, hearing devices, assistance dogs, visual impairments, etc.), please contact the Box Office at 518•346•6204 or email boxoffice@proctors.org and describe the need(s) at the time of purchase.

DOCTORS AND PATRONS ON CALL

Please leave your pager or cell phone with a house manager along with your seat location. You will be alerted if you are called.

CAMERAS, AUDIO, VISUAL RECORDING EQUIPMENT

Cameras and all other audio and visual recording equipment, including cell phone cameras, are STRICTLY prohibited inside the theatre.

AGE REQUIREMENTS AT theREP

We ask that children under 6 years of age not be brought to the theREP, unless prior arrangements are made with management.

SMOKING IS NOT PERMITTED IN ANY OF OUR BUILDINGS

Thank you for your consideration.

TICKETING AND SERVICE FEES

Processing Fee (based on order total*)
• 8% of order total (16% of total order on select concert events)
• Discount of 3% of order total on subscription orders
• Discount of 1% of order total for orders processed online
• Discount of 1% of order total for e-tickets
Example 1: An online order with e-ticket delivery will incur a 6% fee.
Example 2: A subscription order processed by phone with paper tickets will incur a 5% fee.

*The order total used for all processing fees excludes the value of donations and School of the Performing Arts tickets.

PRIVACY POLICY

Tickets by Proctors does not sell or exchange any information provided on this web site. We will keep all information confidential. Read the entire privacy policy.
 

Proctors

Proctors
432 State Street
Schenectady NY 12305 USA
Directions to our Box Office
Parking Information
 

Telephone: (518) 346-6204
Fax: (518) 346-2468
proctors.org
info@proctors.org
 

Monday - Saturday
10:00 AM - 6:00 PM EST
Sunday
10:00 AM - 2:00 PM EST
In Person: 90 minutes before the show

theREP

Capital Repertory Theatre
251 North Pearl Street
Albany NY 12207
Directions to our Box Office
Parking Information
 
 

Monday - Saturday
10:00 AM - 6:00 PM EST

Sunday
10:00 AM - 2:00 PM EST
In Person: 90 minutes before the show

UPH

Universal Preservation Hall
25 Washington Street
Saratoga Springs, NY 12866
Directions to our Box Office
Parking Information
 
 
Monday - Saturday
10:00 AM - 6:00 PM EST

Sunday
10:00 AM - 2:00 PM EST
In Person: 90 minutes before the show